Right of withdrawal
Our Customer service department has an after-sales service to solve any problem with our items or shipments through which we try to offer a fast and efficient for our customers.
If for any reason you are not satisfied co your order, has a period of 40 days, counting from the date of delivery of the order, beyond the legal obligation of 15 days in Accordance with Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, articles 69, 70 and 71 on the right of withdrawal, going to have 40 days
You will need to send us the product in perfect condition, unused and in its original packaging, including guarantees, labels and instructions of use. The return shipping to our warehouse is the responsibility of the customer and in case of change in the costs of shipping the new product will also be borne by the customer. Recommended to enter the order number to have a reference of the return quickly.
It is very important to return the/the product perfectly packaged. In the event that the products are damaged as a result of inappropriate packaging will not be accepted for return, very important to the reservoirs in any case resistant because during transport tend to suffer a lot of deterioration since it is usual that they put other weights on top.
Once we receive the merchandise in our warehouses and we have checked that all the above conditions, condiabetes.com accept the return of the product and the refund of its amount according to the method of payment made, and in your case, the shipping of the new product:
to. If you made the payment through credit card, pay the amount in the same credit card.
b. If you made a payment on delivery or by bank transfer, you will be asked for an account number where to pay the amount, preferably which ships free next to your back for greater comfort.
Note: you will Receive the refund of the amount within a maximum period of 20 days from the receipt in our warehouse of the product for exchange or refund. Keep in mind that if you paid by credit card it is likely that your bank will not show the amount of the refund in your balance until the following month.
No deliveries due to shipping, if in doubt please contact us.